Case Study: Personiv achieves higher productivity and customer experience with Tata Communications unified communications and contact center solutions

Personiv - Customer Case Study

Personiv, a fast-growing global business process outsourcing company, needed modern collaboration and contact center tools to support its distributed teams and improve customer experience. The company wanted to strengthen enterprise-wide collaboration and digital capabilities while maintaining high service quality across locations, so it turned to Tata Communications for a unified solution using Microsoft Office 365 and contact center technology.

Tata Communications implemented Microsoft Office 365 for global collaboration and the hosted Cisco-powered InstaCC Global™ platform for omnichannel contact center operations. The results included a 25% productivity boost, a 10% improvement in first-call resolution, a 60% reduction in cost of ownership, and a 15% to 20% rise in agent efficiency, helping Personiv improve service delivery and customer loyalty.

Personiv

Abdul Gani Imtiaz

AVP Information Technology