Case Study: Client Instant Access achieves zero call complaints and faster global voice service delivery with Tata Communications

Our IZO™ Private Connect carries Client Instant Access voice services for greater efficiency

Client Instant Access, a global conferencing, dialing, and messaging provider, needed to improve voice quality and scalability as demand grew across Asia Pacific. Its public Internet-based setup was causing call quality complaints, especially in Singapore, and its legacy infrastructure was too rigid to support rapid expansion. Tata Communications provided IZO™ Private Connect to help move voice traffic onto a more secure and resilient architecture.

Tata Communications implemented a cloud-connected solution linking Client Instant Access voice servers in AWS with Global SIP Connect over Ethernet and MPLS. The rollout was completed in 15 business days, and the company saw complaints drop from up to five per week in Singapore to zero, while unique calling sessions rose by 20%. Tata Communications also helped cut troubleshooting effort, speed time to market from months to days, and improve overall call quality and customer satisfaction.

Client Instant Access

Jose Chavez

Network Administrator