Case Study: 3CLogic achieves exceptional global voice connectivity with Tata Communications Global SIP Connect

Our Global SIP Connect helps 3CLogic its cloud contact centre experience

3CLogic, a cloud-based contact centre provider hosted on AWS, needed dependable global voice connectivity to support its international customers and avoid the limitations of routing calls over the public Internet. To solve this challenge, it turned to Tata Communications and its Global SIP Connect service.

Tata Communications implemented a global SIP solution that routed voice traffic over its MPLS/private network infrastructure and provided local and international numbering options. As a result, 3CLogic achieved exceptionally low latency, no jitter or packet loss, and go-to-market timelines that were 25% faster than with other providers, while also improving scalability, resilience, and support for hard-to-reach locations.

3CLogic

Robert Killory

Chief innovation Officer