Case Study: Aegis achieves compliant long-term archiving with Tata Communications IZO Cloud Storage

IZO™ Cloud Storage gave Aegis the long-term archiving compliance it needed

Aegis, a global business services provider handling hundreds of millions of customer interactions each year, needed a compliant way to securely archive contact centre call recordings for at least seven years. Its decentralized in-house storage setup of 10 network-attached systems was costly to manage, difficult to scale, and could not reliably support the availability and SLA demands of its regulated clients. Tata Communications addressed this with IZO™ Cloud Storage.

Tata Communications implemented a fully managed cloud storage solution with CIFS-based access, automatic data replication across storage zones, virtual firewalls, and point-to-point internet connectivity, backed by 24/7/365 support. As a result, Aegis reduced capital and operating costs by an estimated 60% over five years, gained pay-as-you-go savings, improved scalability, and achieved 99.999% storage availability for critical archiving compliance.

Aegis

Ganapathy Subramaniyan

CIO