Case Study: DKSH simplifies global enterprise calling with Tata Communications Kaleyra UCaaS for Microsoft Teams

DKSH simplifies global enterprise calling across 35 markets with Tata Communications

DKSH, a leading market expansion services provider, faced increasing complexity in managing diverse legacy telephony systems across its 35 global markets. This made standardizing enterprise calling and enabling seamless collaboration difficult. To address this challenge and accelerate its adoption of Microsoft Teams, DKSH partnered with vendor Tata Communications to deploy its Kaleyra™ UCaaS for Microsoft Teams solution.

The solution provided Direct Routing and GSIP-based enterprise voice services integrated directly into Microsoft Teams. By implementing this cloud-based platform, Tata Communications enabled DKSH to simplify global calling management, standardize communications across all locations, and significantly reduce the IT operational workload. The partnership resulted in faster user onboarding, improved collaboration with external customers and partners, and provided a scalable foundation for ongoing migration from legacy systems.

DKSH