Case Study: KPIT Cummins achieves smarter global collaboration and productivity gains with Tata Communications

Cisco Webex Teams intensifies global teamwork to give KPIT clear competitive edge

KPIT Cummins needed to improve global teamwork and streamline collaboration across 11,000+ employees, but its existing communications tools were fragmented and hard to manage. The company wanted a single, scalable platform to connect physical and virtual teams and simplify problem-solving, with Tata Communications delivering managed collaboration services including Cisco WebEx Cloud Connected Audio, Cisco TelePresence, and Cisco Spark.

Tata Communications implemented a company-wide rollout of Cisco Spark, along with training, licensing upgrades, SIP calling, and integration with existing Cisco infrastructure. The result was a more unified collaboration environment, 30% productivity gains from WebEx CCA, over 25% lower total cost of ownership, 25% less travel time and expense, 80% faster network fault resolution, and up to 50% savings on internal calls.

KPIT Cummins

Mandar Marulkar

Head, Technical Infrastructure Management Services and CISO