Case Study: a London-based P2P platform achieves 99% fraud detection accuracy with TaskUs hybrid intelligence

London-based p2p platform boosts fraud detection accuracy to 99% with TaskUs

A London-based peer-to-peer platform faced increasing account takeover and transaction fraud as its rapid growth outpaced its platform safety measures. The client needed a deeper, forensic level of screening to stop bad actors in real-time without disrupting legitimate users. They partnered with TaskUs for a hybrid intelligence defense solution.

TaskUs implemented a rapid-response framework combining human expertise with AI. This included deploying a dedicated resource team with P2P fraud expertise, establishing rigorous quality gates for analysts, and optimizing a human-in-the-loop model. As a result, TaskUs achieved 99% accuracy in identifying fraudulent activity and delivered a 79% increase in cases handled per analyst, consistently meeting all client productivity and quality KPIs.

London-based Peer-to-peer (p2p) Platform