Case Study: DailyPay achieves faster customer advocate onboarding with TaskUs

DailyPay scales onboarding for over 5 million employees with TaskUs

DailyPay, a company that enables over 5 million employees to access their earned wages, faced the challenge of scaling its customer support teams quickly to support its expanding user base. They needed to onboard new customer advocates rapidly without sacrificing the high quality of service their users expected. To meet this need, DailyPay turned to its existing partner and platform user, TaskUs, for their customer support expertise.

TaskUs completely revamped the training program for DailyPay's customer advocates. The solution focused on accelerating team readiness by reducing total training time while simultaneously strengthening product knowledge and core soft skills like empathy. This new approach, implemented by TaskUs, allowed new advocates to advance faster and begin handling live customer cases with greater confidence.

DailyPay