Case Study: Largest PC Game Distributor achieves safer player experiences with TaskUs content moderation

a largest pc game distributor achieves 99.6% quality with TaskUs

The customer, a leading American video game developer, publisher, and digital distribution company, faced challenges with a previous outsourcing vendor. They needed a credible partner, TaskUs, to build and scale an end-to-end player experience aligned with their culture and to provide robust content moderation and security support for their online platform.

TaskUs acted as a true partner, facilitating open communication and collaboration while providing holistic support for its content security employees. This approach resulted in consistently surpassed targets, including a 99.6% internal quality score against a 99% target and a 109.0% productivity score for content flagged per hour against a 100% target, ensuring a safe and fun environment for all gamers.