Case Study: Latvia State Revenue Service Streamlines Software Delivery with Tasktop

Latvia's State Revenue Service Masters Software Delivery with Tasktop and AA Projekts

Latvia State Revenue Service (SRS), the Latvian authority responsible for tax and customs collection, needed better visibility and traceability across a complex software delivery landscape spanning 30+ critical systems and multiple internal and external providers. Its legacy portfolio tracking approach was cumbersome, overloaded with more than 1,000 fields per ticket, and manual reporting across tools like Jama, Jira, Azure DevOps, and custom helpdesk systems made it difficult to understand work status, compliance, and capacity.

Tasktop, implemented with AA Projekts and Tasktop Hub, connected the SRS toolchain to synchronize work items, automate traceability, and centralize data for real-time reporting and analytics. The result was a self-sufficient integration environment, faster cross-tool reporting, and the ability to extract and visualize live data from thousands of items synced each day—saving hundreds of hours of manual effort and enabling more flexible, data-driven decision-making.