Case Study: HERE Technologies improves delivery and error resolution with Tasktop Hub

Improving Delivery and Error Resolution and Boosting Customer Satisfaction with Tasktop Hub

HERE Technologies, the global location data and technology platform, needed a better way to manage collaboration across multiple Jira instances and ServiceNow while working with clients and internal teams. As it scaled rapidly, manual data exchange was slowing development, causing inaccuracies, and making error resolution harder. HERE turned to Tasktop Hub from Tasktop to automate synchronization between its tools and improve productivity.

Tasktop implemented Tasktop Hub to create near real-time issue and ticket synchronization, including status updates, comments, fields, and attachments, across internal systems and customer defect management tools. The result was improved data fidelity and transparency, faster end-to-end error resolution, and higher customer satisfaction. HERE also reported fewer support tickets, reduced bug aging, and lower costs by closing bugs faster, with teams working from the same accurate, up-to-date information.

HERE Technologies

Arnulf Huck

VP Engineering