Case Study: One Online Investment Giant Speeds Digital Innovation with Tasktop Viz

How Tasktop Viz revealed the painful legacy constraint crippling innovation in digital channels

One Online Investment Giant turned to Tasktop to better understand what was slowing down time-to-market for its digital channels. Facing intense competition and the need to deliver new capabilities faster, the company wanted clear data to identify where people, process, and technology investments would have the most impact.

Using Tasktop Viz and Flow Metrics, the company mapped its value streams in Jira and uncovered a legacy Core Backend Services monolith that was creating a major bottleneck, with stories waiting in QA for long periods and average flow time reaching 22.6 days. Tasktop’s analysis helped the business build a case for investing in the bottleneck, improve planning around the constraint, and prioritize more automation and testing to support future digital releases.