Case Study: Healthcare Company improves telehealth delivery and uncovers bottlenecks with Tasktop Viz

How Tasktop Viz provided a healthcare giant with visibility into upstream bottlenecks and neglected work

Healthcare Company, one of the largest managed healthcare providers in the U.S., wanted to improve its telehealth patient portal and speed delivery of value across its software teams. To better understand where work was slowing down and what investments would help, it turned to Tasktop and its Tasktop Viz™ product for visibility into its delivery flow.

Using Tasktop Viz™, Healthcare Company generated flow metrics from Jira and quickly identified major bottlenecks and waste in its value streams. Tasktop showed that story drafting by product owners was the main upstream constraint, and that 85% of work was stalled with nearly three months of unfinished work in progress. These insights helped the company justify adding product owner capacity, enforce stronger WIP limits, and shift to a more effective pull-based intake process to improve predictability and delivery speed.