Case Study: Largest Provider of Hospitals and Rehabilitation Facilities boosts feature velocity with Tasktop Viz

How actionable visibility helped a healthcare giant improve feature velocity

The Largest Provider of Hospitals and Rehabilitation Facilities was under pressure to support rapid business growth with a small IT team, while one key product value stream struggled with slow feature delivery, heavy unplanned support work, and frequent waiting on business input or approval. The organization turned to Tasktop and its Tasktop Viz product to better understand where work was slowing down and to create clear visibility for leadership.

Using Tasktop Viz to generate Flow Metrics across Azure DevOps and ServiceNow, the team identified that support and defect work was consuming most of their capacity and that feature work was often blocked by business analysts rather than developers. Based on these insights, they reduced incidents and defects from 60% to 20%, doubled feature Flow Velocity, secured approval to hire additional BAs, and improved release practices, leading to sustained gains in feature delivery.