Case Study: 86 Repairs achieves 29% faster client onboarding with TaskRay

86 Repairs cuts client onboarding time by 29% with Taskray

86 Repairs, a company that provides equipment repair and maintenance services for restaurants, faced challenges with a complex and slow client onboarding process. This negatively impacted their customer experience and cash flow. They had tried using a Salesforce custom object and another onboarding solution, but neither could handle multiple project templates or integrate seamlessly. They turned to TaskRay for a solution.

TaskRay implemented its Salesforce-native project management solution to streamline 86 Repairs' onboarding. This provided a centralized, automated, and repeatable process for their teams. As a result, TaskRay helped 86 Repairs decrease client onboarding time by 29% (an average of 19 days) and slash per-location onboarding costs by 21%, leading to improved cash flow and customer satisfaction.

86 Repairs