Case Study: Prologis Learning Academy boosts learner engagement with Tars Chatbots

Prologis Learning Academy resolves 4,500+ queries with Tars and hits 97.3% interaction rate

The Prologis Learning Academy, a free training platform operated by Prologis in collaboration with Jobs for the Future, was facing a challenge with low user engagement. This was due to a lack of responsive customer support, as their existing FAQ page and contact form were static and inefficient. They partnered with vendor Tars to implement an AI chatbot assistant to resolve this issue.

Tars provided a chatbot solution that was embedded on the academy's website. This AI assistant offered instant, 24/7 support by guiding users through a menu of options to quickly find answers to their queries. The implementation was highly successful, with the Tars chatbot resolving over 4,500 queries and achieving an interaction rate of 97.30%, which significantly improved user engagement on the learning platform.

Prologis Learning Academy