Case Study: Okaya Power reduces turnaround time with Tars WhatsApp Automation

Okaya Power reduces turnaround time by 150% with Tars

Okaya Power, a leading battery manufacturer, faced a challenge with high customer query volumes. Their website's lengthy forms discouraged users and led to a slow 24-48 hour turnaround time, causing customer dissatisfaction and lost leads. To address this, they turned to vendor Tars and implemented its WhatsApp Engagement Suite for automation.

Tars built a custom WhatsApp chatbot for Okaya Power that engaged users through a simple, menu-driven conversation flow. This solution streamlined lead generation and customer support processes. The implementation was highly successful, dramatically reducing Okaya Power's turnaround time by 150% and generating thousands of new leads.

Okaya Power