Case Study: Gama Hospital reduces lobby congestion and improves multilingual patient guidance with Tars

Gama Hospital turns its lobby into a 24/7 AI front desk with Tars, handling 49% of conversations after 6pm

Gama Hospital, a leading private hospital in Saudi Arabia's Eastern Province, faced significant operational bottlenecks due to an overcrowded lobby reception desk. Patients formed long queues to ask basic questions about symptoms, doctor availability, and wayfinding, a challenge compounded by the need for staff to serve a multilingual patient base. To address this, the hospital partnered with vendor Tars to implement the Gama AI Smart Guide, a voice AI agent.

Tars deployed a voice-first, multilingual AI agent on lobby tablets that allows patients to speak their questions in one of five languages. The solution performs symptom triage to direct patients to the correct specialist and provides wayfinding information. This resulted in nearly half of all conversations occurring after hours, providing 24/7 coverage, and each patient asking over three questions per visit, significantly reducing interruptions at the front desk and misdirected patients.

Gama Hospital