Case Study: Bhukkad improves customer feedback quality with Tars

Bhukkad - Customer Case Study

Bhukkad, a natural fast food company based in Bangalore, needed a better way to collect useful customer feedback. Their manual process of sending feedback forms after online orders produced low-quality responses, with customers rarely saying more than “the food was good.”

Tars helped Bhukkad replace that process with a faster, chat-based feedback flow delivered via a TARS link shortly after order delivery. This made it easy for customers to share better feedback in about 20 seconds, increased the quality of responses, reduced manual work, and helped divert bad reviews away from social media and into the Tars platform.

Bhukkad

Aruj Garg

Founder and CEO