Case Study: Bertling converts 40% of customer conversations into business opportunities with Tars

Bertling converts 40% of customer conversations into business opportunities with Tars

Bertling, a global logistics and shipping company, faced the challenge of generating leads and providing customer support through an outdated web form on their website. They needed an automated, scalable, and 24/7 solution to capture every potential lead and offer immediate responsiveness for order tracking. To address this, they turned to Tars for a multipurpose chatbot assistant.

Tars implemented a conversational AI assistant to automate lead generation and customer support inquiries on Bertling's website. The solution was highly successful, achieving a 40.31% interaction rate. Most significantly, the Tars chatbot converted 40% of all conversations into new business opportunities for Bertling, dramatically improving customer experience and lead conversion.

Bertling