Case Study: City of Copenhagen achieves faster reporting and improved municipal services with TARGIT Decision Suite

Improved municipality services for citizens and employees

Copenhagen Municipality, which manages services for the Danish capital and its nearly 800,000 residents, struggled with fragmented data: employees relied on static, error-prone spreadsheets and generating reports was slow and labor-intensive, leaving managers without a clear, consolidated overview for decision-making.

By deploying TARGIT Decision Suite with an SQL data warehouse that pulls from Microsoft Dynamics NAV and other city systems, the municipality gained a single trusted portal for consolidated reports and analyses. Staff now access instant, consistent data, cutting special-report time from three days to a few hours, reducing manual errors, improving budget insight, and enabling the Road & Park Unit to target improvements that enhance services and citizen satisfaction.

City of Copenhagen

Peter Bogh

Finance Manager