Case Study: Dublin Airport Authority achieves real-time operational insight and faster passenger experiences with TARGIT

Dublin Airport Uses Up-To-Date Insights to Improve Passenger Experience

Dublin Airport Authority (daa) needed better insight into retail, car park, and airport operations as passenger volumes grew, but its old reporting platform was slow and limited, taking at least 15 minutes to generate basic reports. This delayed decision-making and made it harder to reduce bottlenecks and improve the passenger experience. daa turned to TARGIT and its Decision Suite to gain faster access to operational data.

TARGIT implemented real-time, self-service dashboards across duty-free stores, car parks, and airport operations, with data updated every two minutes and passenger volumes tracked by the minute. The result was near real-time visibility, faster reporting, and more informed decisions across security, retail, and operations. TARGIT also helped daa predict passenger arrivals with 97% accuracy, improving staffing, reducing delays, and supporting a smoother airport experience.

Dublin Airport Authority

Bala Baskaran

Data Engineering & Platforms Manager