Case Study: Dublin Airport Authority achieves real-time airport insights and better passenger experiences with TARGIT

Dublin Airport Authority improves passenger experience with TARGIT using 97% accurate forecasts

The Dublin Airport Authority (daa), operator of Dublin and Cork airports, needed greater insight into its retail, car park, and overall operations to improve passenger experience and manage increasing passenger volumes. Their legacy reporting platform was slow, creating delays that led to bottlenecks. daa turned to vendor TARGIT and adopted the TARGIT Decision Suite business intelligence solution to address these challenges.

TARGIT implemented a solution that provides near real-time data updates every two minutes, allowing managers to see passenger volume broken down by the minute for optimal staffing and planning. The platform integrates with airport systems, like queue measurement sensors, to alert staff in real-time about security wait times. This data-driven approach, which includes highly accurate passenger forecasts, has streamlined operations and empowered staff across departments. The partnership, spanning over a decade, has increased daa's business intelligence maturity and focused the entire organization on using data to enhance the passenger journey from curb to gate.

Dublin Airport Authority (daa)