Case Study: Veolia achieves 40% faster boiler maintenance with Tapptic's AR app

Veolia cuts boiler maintenance time by 40% with Tapptic

Veolia, a company that runs complex industrial sites in Belgium, faced challenges with its field teams relying on a bulky 300-page paper manual for boiler maintenance. This process led to lost time, increased risk of human error, and rigid workflows. Tapptic was engaged to develop a solution using an Augmented Reality (AR) mobile app to modernize and simplify these operations.

Tapptic built an AR app in Unity for ARCore-compatible Android devices, which uses QR markers on the boilers to anchor spatial guides and digital steps overlaid on the real equipment. The solution provided a clear interface with visual callouts and smart branching workflows that adapt in real time. As a result, Veolia's field teams now work 40% faster per job and experience a reduced risk of human error, with all key steps consolidated into a single, easy-to-use mobile app.

Veolia