Case Study: Monoprix transforms the shopping experience with Tapptic’s mobile app

Monoprix launches a 3-feature mobile shopping app with Tapptic

Monoprix, a major retailer, sought to transform its customer experience by combining digital convenience with in-store efficiency. Their challenge was to create a fluid and autonomous shopping journey, integrating online ordering, in-store payment, and a modern loyalty program into a single, high-performance application. They partnered with the vendor Tapptic to develop a comprehensive mobile solution.

Tapptic developed a React Native mobile application for Monoprix featuring three key solutions: optimized online ordering with advance payment, a smart in-store scanning and queue-skipping payment feature, and a fully digitalized loyalty program. The solution successfully redefined customer autonomy, significantly reduced waiting times, and strengthened engagement. Tapptic's application positioned Monoprix as an innovative leader in phygital retail.

Monoprix