Case Study: Tavano Team achieves 25% higher feedback satisfaction with Tap My Back

Tavano Team + Tap My Back 360-degree Feedback

Tavano Team, a growth-driven eCommerce agency founded in 2009 and based in Miami, wanted to improve its workplace culture by increasing timely 360-degree feedback and employee recognition. Facing low feedback satisfaction and limited feedback sharing, the company looked for a partner that could help build stronger engagement and a more open culture. It chose Tap My Back and its feedback/recognition platform, integrated with Slack, to make giving and receiving feedback easier.

With Tap My Back, Tavano Team created a habit of continuous, instant recognition and 360-degree feedback across its team of 48 users. The solution helped leaders and managers deliver real-time feedback, supported remote work during Covid-19, and encouraged ongoing professional development. As a result, feedback satisfaction increased by 25% in one year, with strong employee engagement and more than 100 retaps per month.

Tavano Team

Fernanda Olivera

Talent and Culture Manager