Case Study: Vecna achieves 24/7 Tier I service desk support with Taos

Vecna - Customer Case Study

Vecna, a leading software and robotics company, faced the challenge of managing its Tier I service desk and required an onshore partner to take over the operations. Taos was engaged to provide a solution for this critical technology support need.

Taos conducted a deep dive to fully understand Vecna's complex environment and implemented its onshore Tier I service desk solution. This long-term partnership, now in its fifth year, has provided Vecna with the benefits of a 24/7 service desk, eliminating the previous infrastructure and staffing challenges.

Vecna