Case Study: Digital Realty creates a single point of contact and lowers support costs with Taos

Digital Realty - Customer Case Study

Digital Realty, the world’s largest full-scale data center provider, needed a single point of contact for its users as part of its strategic plan. To address this challenge, Digital Realty turned to Taos for help with improving user support and service management.

Taos shifted support workload from a small deskside team to a larger shared first-level team, standardizing support through better documentation and ticket tracking. With Taos’ service management and analytics expertise, Digital Realty reduced incident and service request volume, lowered operational costs, and improved employee productivity, helping create a more scalable support model.

Digital Realty

Michael Henry

Chief Information Officer