Case Study: Pearland Brokerage streamlines online policy renewals and payments with Tanooki Labs

Pearland Brokerage launches online policy renewals and payments with Tanooki Labs, supported since 2017

Pearland Brokerage, a New York brokerage serving taxi, livery, and rideshare drivers, needed to bring its policy management processes online. Their customers previously had to visit an office or call to handle renewals and payments. Tanooki Labs was engaged to build a web platform to solve this challenge.

Tanooki Labs developed an online platform for policy renewals, payments, installments, autopay, and endorsements, integrating it with Stripe and the brokerage's internal policy system. The solution also included staff review queues and automated customer notices. The engagement launched in 2017 and evolved into ongoing support, successfully keeping customer self-service connected to the brokerage's operations for years.

Pearland Brokerage