Case Study: Automotive Retail Store cuts telecom costs by 66% with Tangoe Fulfillment Services

Telecom Expense Management Reduces Costs by 66% for Automotive Retailer

An automotive retail store faced significant challenges in managing its telecom expenses across 5,000 stores and five distinct business units. A lack of standardization and manual, after-the-fact processes meant the company had no clear visibility into its network costs, with employees spending 50 hours weekly just to update its inventory. The SVP of Technology engaged Tangoe to implement a standardized governance structure for accuracy and efficiency.

Tangoe implemented its Fulfillment Services on the existing Tangoe One platform to automate and standardize the entire telecom management process. This solution provided a unified, global view of all circuits and established automated workflows for ordering, tracking, and cost allocation. The results were a 66% reduction in telecom costs and the recovery of 50 hours of weekly productivity, allowing for greater financial control and IT budget performance.