Case Study: Southeast Alaska Regional Health Consortium (SEARHC) rolls out Workday to 1,400 employees with Tango

Southeast Alaska Regional Health Consortium rolls out Workday to 1,400 employees with Tango, cutting support tickets by 90%

The Southeast Alaska Regional Health Consortium (SEARHC) faced the challenge of rolling out the Workday platform to its 1,400 employees across 27 remote locations. Their goal was to provide effective training that would minimize disruption to critical patient care and avoid a flood of support tickets. To achieve this, they partnered with vendor Tango and utilized its enterprise-level Digital Adoption Platform and Tango Guidance feature.

By implementing Tango, SEARHC's team was able to rapidly create over 500 concise software walkthroughs. The solution enabled self-service, allowing employees to learn within the Workday application itself. The results were significant: Tango helped reduce anticipated support tickets by 90%, deflecting thousands of inquiries. This led to an estimated $50,000-$100,000 in training cost savings and ensured a smooth, successful software rollout with minimal burden on staff.

Southeast Alaska Regional Health Consortium (searhc)