Case Study: Atlassian improves self-service enablement with Tango

Atlassian boosts self-service with Tango's Nuggets in seconds

Atlassian, a leading software company, faced common enterprise challenges highlighted in its own 'State of Teams' report: employees struggled to find information needed to do their jobs, and teams were bogged down by excessive meetings and unproductive "work about work." This inefficiency and lack of self-service resources were hindering overall productivity and adaptability.

To address this, Atlassian turned to Tango and its new Nuggets feature. Tango Nuggets act like digital post-it notes, allowing Atlassian to pin helpful resources—such as links to its knowledge base, Tango workflow guides, and instructional videos—directly onto the internal applications where employees work. This solution provided real-time, in-app enablement, making information instantly accessible and reducing the need for repetitive training and meetings, thereby driving greater software ROI and productivity.

Atlassian