Case Study: Customs and Border Protection achieves 46% space reduction and $3.3M annual savings with Tango Reserve by AgilQuest

Customs and Border Protection - Customer Case Study

Customs and Border Protection faced a federal "Freeze the Footprint" mandate and an internal DHS target to cut usable space per person, with some CBP facilities exceeding 200 usable square feet per employee. To meet sustainability and cost goals the agency needed to shrink its real estate footprint while maintaining productivity, so it turned to Tango Reserve by AgilQuest for a mobility-driven workplace solution using AgilQuest’s OnBoard reservation platform and Commander BI analytics.

Tango Reserve by AgilQuest implemented an office-hoteling and telework program that consolidated staff into flexible workspaces and used OnBoard plus Commander BI to track utilization and inform design. The pilot cut one 14,000 sq ft, two-floor group to a single 8,700 sq ft floor (27 desks), saving $287,000 annually; a larger phase consolidated 550 employees for a 46% square-footage reduction and $3.3 million per year in rent and operations savings, with a 25% drop in paper use, halved commute miles, and reported gains in productivity and work-life balance.

Customs and Border Protection