Case Study: HipVan boosts conversions and reduces returns with Tangiblee

HipVan boosts revenue per visitor 9.1% with Tangiblee

HipVan, an online-only furniture retailer, faced a significant challenge common in e-commerce: a lack of customer confidence. Shoppers were hesitant to make large furniture purchases online because they couldn't visualize how items would fit and look in their own spaces, leading to a major gap between their vision and the product on their screen. To address this, HipVan partnered with the vendor Tangiblee.

By implementing Tangiblee's interactive visualization technology, HipVan provided customers with a more realistic picture of how furniture would work in their environment. This solution led to a measurable positive impact, including a 9.1% increase in revenue per visitor, a 7.97% boost in conversion rate, and a 15% reduction in return rates. The ROI for Tangiblee was reported to be 30x its cost, making it a core part of HipVan's strategy to build trust and improve the online shopping experience.

HipVan