Case Study: Midi Health streamlines complex clinician onboarding with Tangelo.ai

How Midi Health Scaled Complex Clinician Onboarding — and Got Time Back to Focus on What Matters

Midi Health, a virtual care clinic specializing in menopause care, was facing significant challenges with its manual and chaotic onboarding process as it rapidly scaled its workforce. The company was onboarding up to 15 new clinicians and HQ staff per week using a disjointed system of emails and spreadsheets, which created a stressful and unorganized first impression. Their previous platforms failed to handle the complexity of clinical credentialing and state-specific requirements, leading Midi Health to seek a new solution from the vendor Tangelo.

Implementing Tangelo's onboarding platform automated Midi Health's entire workflow, which now launches automatically from their Greenhouse ATS. The solution managed complex, state-specific clinical requirements through smart data routing and surveys, and crucially, allowed for real-time updates to active onboarding cohorts. As a result, the employee experience team reclaimed over half of their weekly workload, eliminating manual tracking and follow-ups. This enabled them to focus on proactive initiatives and provided new hires with a smoother, more confident onboarding experience.

Midi Health

Gabrielle Lorestani

Head of People