Case Study: ZoomInfo achieves scalable, automated onboarding with Tangelo.ai

An Elastic Onboarding Experience Allows ZoomInfo to Innovate

ZoomInfo, a go-to-market platform with a large sales team, faced a manually-managed and unsustainable onboarding process for new hires across 10 distinct roles. The complex scheduling of hundreds of training sessions created operational risk and consumed immense administrative effort. To solve this, ZoomInfo partnered with Tangelo to find an automated solution for its elastic onboarding experience.

Tangelo implemented a flexible, automated system that handled calendaring, communications, and progress tracking. The solution was integrated rapidly, automating over 10,000 calendar invites and directly addressing over 90% of ZoomInfo's manual issues. This resulted in monthly time savings of over 100 hours for the enablement team, derisked the onboarding program, and led to the highest-ever new hire satisfaction scores, with Tangelo paying for itself within 90 days.

ZoomInfo

Luke Martin

Senior Manager of Revenue Enablement Infrastructure & Operations