Case Study: The Hill Surgery achieves safer, more accurate clinical documentation with Tandem Health

The Hill Surgery reaches 100% clinician adoption with Tandem

The Hill Surgery, a general practice serving patients in Hastings, East Sussex, faced a challenge with ensuring accurate clinical documentation, particularly from non-doctor staff, which created potential liability risks for its GP partners. The time-consuming note-taking process also distracted clinicians during patient consultations, undermining care quality. They partnered with Tandem Health to implement its AI medical scribe service.

Tandem Health's solution integrated directly with the practice's EMIS system to automatically generate structured and accurate clinical notes from consultations. This resulted in 100% clinician adoption, with staff reporting greater confidence and reduced stress. The solution improved documentation accuracy, automatically coded critical data, and enhanced the patient experience as clinicians could focus more on care. All patients welcomed the use of the AI during their visits.

The Hill Surgery