Case Study: Rheumazentrum Mittelhessen saves five minutes per consultation with Tandem Health

Rheumazentrum Mittelhessen saves 5 minutes per outpatient consultation with Tandem Health

Rheumazentrum Mittelhessen (rzmh), a specialist rheumatology centre, faced a significant challenge with clinical documentation that extended well beyond patient consultations. Their clinicians were spending considerable time after each visit rebuilding conversations from memory and typing notes, leading to exhaustion and unfinished work carried into the evening. This administrative burden was particularly taxing during their 15-minute outpatient slots. To address this, they implemented the AI medical scribe from Tandem Health.

The solution from Tandem Health involved an AI assistant that listens during consultations and automatically generates a structured note for the clinician to review and approve. This integrated seamlessly into their existing workflow with their PVS/KIS system, requiring no dictation or after-hours rework. The implementation at rzmh was organic, spreading quickly by word of mouth among the clinicians. As a result, Tandem Health helped the practice save five minutes per outpatient consultation, returning roughly a third of their appointment time. Clinicians reported feeling less exhausted at the end of the day, and the practice received positive patient feedback about feeling more seen and taken seriously during their visits.

Rheumazentrum Mittelhessen (rzmh)