Case Study: Oma Häme reduces documentation burden with Tandem Health

Oma Häme cuts documentation time to under 17 minutes with Tandem Health

Oma Häme, a Finnish Wellbeing Services County serving 170,000 residents, faced a significant challenge with clinical documentation. Their doctors, nurses, and social workers were spending up to three hours and fifteen minutes per day on paperwork, with some case management entries taking longer than the client encounters themselves. This administrative burden consumed valuable time and cognitive energy, detracting from patient care. To address this, they turned to the AI medical assistant from Tandem Health.

The solution implemented was Tandem Health's AI scribe, which listens during consultations and automatically generates structured notes for review. The tool was adopted broadly across healthcare, social care, and home care teams. The results were substantial, reducing the average time to finalize a client entry in case management from up to 2 hours and 35 minutes to just 17 minutes. Tandem Health's platform saved time, reduced cognitive load, and transformed documentation from the most disliked task into a favorite for clinicians, while also increasing call handling capacity.

Oma Häme