Case Study: Klippan Municipality boosts social worker presence and saves time with Tandem Health

Klippan Municipality boosts presence in client meetings by 69% with Tandem Health

Klippan Municipality, a local government in Sweden, faced a significant challenge as its social workers and licensed care staff were spending excessive time on documentation within their Lifecare medical record system. This administrative burden, taking up to four hours daily, detracted from client interactions and caused stress. To address this, the municipality partnered with vendor Tandem Health to pilot its AI medical scribe service.

The solution implemented by Tandem Health involved an AI assistant that listens to client meetings and automatically generates draft notes. The clinician then reviews and approves these drafts before they are transferred to the record system. This process from Tandem Health yielded substantial results: 69% of staff reported being more present in meetings, and social workers saved an average of one hour per day. Furthermore, 94% of participants preferred Tandem over their previous method and wanted to continue using it, citing improved legal security and reduced mental strain.

Klippan Municipality