Case Study: Eslöv Municipality saves time on documentation with Tandem Health

Eslöv Municipality cuts documentation time by 59% with Tandem Health

Eslöv Municipality, a local authority providing social services and community health care, faced a significant challenge as its caseworkers, nurses, and social workers were spending several hours each day on manual documentation. This time-consuming process created a high cognitive load, took attention away from clients, and made it difficult to meet growing demands for quality and legal certainty. To address this, the municipality piloted the AI medical scribe from vendor Tandem Health.

The solution from Tandem Health involved implementing AI-supported documentation that listens to conversations and generates a draft note for the clinician to review and approve before it is transferred to the medical record system. Following a structured rollout, the pilot achieved a 59% average reduction in documentation time, saving authority-based caseworkers approximately three hours per day. Additional results included reduced stress, improved ability to focus on clients, and more consistent notes, with 95% of staff recommending Tandem to a colleague.

Eslöv Municipality