Case Study: Gallagher Bassett Technical Services scales worker certifications to 30,000 and boosts revenue 40% with Talview AI Proctoring

Gallagher Bassett Technical Services (GBTS) Certifies Workers Quickly, On-the-Go

Gallagher Bassett Technical Services (GBTS) is a New York–based leader in construction safety training, offering multilingual, industry-specific programs to clients such as Columbia University and Madison Square Garden. When the pandemic made in-person testing impractical, GBTS needed a way to securely invigilate and authenticate candidates taking exams on its LMS, Inquisiq, across both mobile and laptop devices.

GBTS deployed Talview’s AI Proctoring—seamlessly integrated with Inquisiq—to authenticate test takers, flag suspicious activity, and support iOS devices via a proctoring wrapper. Within two years test taker volume rose from 2,000 to 30,000, revenue increased 40% year-over-year, and GBTS launched two new courses with confidence, delivering a smooth candidate experience on both laptop and mobile.

Gallagher Bassett Technical Services

Alberto Lima

Product Marketing Manager