Case Study: Amazon Customer Service achieves a 40% increase in top-of-funnel with Talview's cognitive assessments and remote proctoring

Amazon Customer Service Increases its Top of the Funnel by 40% with Talview’s Cognitive Assessments and Remote Proctoring Solutions

Amazon Customer Service, part of Amazon.com, faced rising hiring costs and logistical bottlenecks from an in-person screening process that tested only speaking skills, required additional office interviews, and produced a low screen-to-hire ratio—challenges amplified by the need to maintain business continuity during COVID. They needed a scalable, secure remote proctoring solution that could integrate with third‑party assessment platforms and reduce manual effort.

Talview delivered AI-enabled cognitive assessments with 100% automated remote proctoring, face authentication, 360° environment checks, and easy third‑party integration, allowing candidates to be evaluated anytime on any device. The result: a 40% increase in top‑of‑funnel talent, lower hiring costs and logistical burden, full remote continuity within a week, and optimized recruiter bandwidth through automation.

Amazon