Case Study: Sunwing streamlines secure flight rebooking vouchers with Talon.One

Sunwing support team issues Talon.One vouchers from Zendesk

Sunwing, a Canadian leisure airline, needed a secure and efficient way to handle flight rebooking vouchers without overloading its Customer Support team. To address this challenge, Sunwing partnered with Talon.One and used its coupons product to manage rebooking-related voucher creation and control.

With Talon.One integrated into Zendesk, Customer Relations agents can create vouchers directly from support tickets, with voucher details validated at creation and redemption rules managed centrally. Talon.One helped Sunwing streamline support workflows, reduce the risk of user error or fraud, and keep agents focused on customers, though the case study does not provide specific numerical results.

Sunwing