Case Study: PaynPark achieves faster customer service and streamlined operations with Tallyfy

PaynPark uses Tallyfy to optimize their customer experience

PaynPark, an independent parking system with 25 employees focused on delivering a positive customer experience, faced fragmented, manual processes tracked in CRM notes that left new hires without clear, consistent instructions. To standardize service and speed up training, PaynPark adopted Tallyfy to document and share step-by-step blueprints for daily, monthly and event-driven tasks so any employee can follow the same procedures.

Using Tallyfy’s blueprints and API-enabled workflows, PaynPark centralized procedures, reduced onboarding from weeks to under a day, and cut issue resolution times from a day or more to under an hour. Tallyfy also raised team collaboration from 7/10 to 10/10, decreased escalations by making steps preventative, and provided a single view to track task progress and consistency across the business.