Case Study: iDealer streamlines dealership operations with Tallium

iDealer launches AI dispatching in 2019 with Tallium

iDealer, an automotive dealership based in Calgary, Canada, faced a significant challenge in manually managing its courtesy rides and parts delivery operations. This outdated pen-and-paper system led to frequent errors, lost requests, and a negative impact on customer satisfaction. iDealer turned to Tallium for a technological solution to automate and streamline these processes.

Tallium developed iDEALER, a comprehensive SAAS platform featuring driver, command center, and customer applications. The solution automated dispatching and routing, integrated live tracking and communication tools, and even included exclusive Uber integration. As a result, iDealer achieved a lower cost per trip, eliminated errors, and significantly improved its customer satisfaction index. Tallium's ongoing partnership ensures the platform continues to evolve with new features.

iDealer