Case Study: Laurenzo's El Tiempo Cantina achieves real-time customer feedback and immediate issue resolution with TalkToTheManager

4 Years Later, Laurenzo's El Tiempo Cantina Continues Using TalkToTheManager for Its Effective Customer Feedback Program

Laurenzo’s El Tiempo Cantina is a family-owned casual table-service Mexican restaurant in Houston, known for fajitas, margaritas and traditional fare. Management wanted a faster, more effective way to capture customer feedback—traditional suggestion cards and boxes were too slow and gave unsatisfactory response rates.

Six years ago Laurenzo’s adopted TalkToTheManager, a simple text-message feedback system promoted on table tents with table numbers. Guests text comments to a dedicated number, managers receive location-specific alerts and can resolve issues in real time or follow up afterward. The program drives about 80% positive feedback, faster issue resolution, strong customer approval, and a manageable workflow for managers — all with an inexpensive, easy-to-implement service.

Laurenzo's El Tiempo Cantina

Roland Laurenzo

President