Case Study: Concentrix achieves 16x lead volume and 500% more candidates progressing with Talkpush

How Concentrix Managed a 16-fold increase in candidate volume with the help of their recruiting digital assistant Coco

Concentrix, a global leader in customer engagement, needed to deliver an uninterrupted, high‑conversion candidate journey from application to interview while scaling sourcing across social channels and ATS workflows. Since 2018 Concentrix partnered with Talkpush, using Talkpush’s recruiting platform and conversational assistant “Coco” integrated with Facebook Messenger, Workday, job boards and Aspiring Minds to automate pre‑screening and assessment delivery.

Talkpush implemented Coco plus API integrations to automate 99% of the front‑end funnel, send assessment links to pre‑qualified candidates, and keep candidate data synced in real time with Workday. The impact: a 500% year‑over‑year increase in candidates reaching the next step, a 16x jump in Facebook leads (from ~1,500 to 25,000/month), completion rates rising from 35% to 65%, assessments equivalent to nine recruiters over four months, and 12 recruiters reallocated to higher‑value tasks.

Concentrix

Rox Banaag

Digital Sourcing Supervisor