Case Study: Genpact doubles recruiter productivity and cuts time-to-hire to 3 days with Talkpush

Genpact doubles recruiter productivity with Talkpush

Genpact, a global professional services firm with a large Philippines service center, faced a surge in applicant volume and needed to double hires without adding recruiter headcount. To scale pre-screening and move from offline to digital at scale, Genpact engaged Talkpush to automate candidate capture and screening through its platform (chatbots, QR-based footfall capture and social media lead integrations).

Talkpush implemented native pre-screening, chatbot workflows, a footfall tracker with QR forms and backend connections for Facebook/Instagram leads, allowing recruiters to focus on higher-touch hiring stages. As a result, Genpact more than doubled lead processing (from under 6K to over 12K leads per recruiter per year), increased hires by +114%, cut time-to-hire from 7 to 3 days, and boosted recruiter productivity by +110% with real-time candidate responses.

Genpact

JX Balderas

Sourcing Recruitment Manager