Case Study: Concentrix achieves faster, automated onboarding with Talkpush

Concentrix Philippines boosts onboarding productivity 34% with Talkpush

Concentrix Philippines, a major business process outsourcing company, faced significant challenges in managing its high-volume onboarding process for over 70,000 annual hires. Their fragmented system, which relied on email, Viber, and manual drop-offs, led to operational bottlenecks, scattered files, and slow hiring readiness. To address this, they partnered with Talkpush to implement an automated onboarding solution.

Talkpush centralized and automated the entire onboarding workflow. Their platform provided digital document collection via Messenger and email, automated medical exam and background check endorsements through vendor integrations, and seamlessly synced data with Workday. This solution delivered substantial results for Concentrix, including processing up to 75,000 documents monthly, a 34% boost in per-coordinator productivity, and a 94% candidate experience satisfaction score, all achieved without increasing headcount.

Concentrix